We move quickly. Most orders are packed and handed off to the courier within 24–48 business hours (Monday to Friday, excluding public holidays).
During busy periods or big new release weeks, it might take just a touch longer - but you'll get a tracking number by email the moment your order ships, so you'll always know where things stand.

Yes! We ship to countries across Europe, North America, Asia, and Oceania — all with free tracked delivery included. Every order comes with tracking and insurance, so your kit is covered from our hands to your doorstep.
Delivery times can vary a little depending on where you are and your local courier, but full details are on our Shipping Policy page.

Most builders see their kits arrive within 6–8 business days after dispatch. That said, delivery times can shift a little depending on your destination country, customs, or local courier schedules.

If things ever seem delayed, your tracking link will have the latest.

Once your order ships, we'll send a tracking link straight to your inbox. You can follow your kit step by step through the carrier's system.
Prefer something easier? Head to our Track My Order page for live updates without having to dig through your emails.

We offer a 30-day return guarantee — no stress, no hoops. If something isn't right, reach out to us within 30 calendar days of receiving your order.

Items should be unused, undamaged, and returned in their original packaging with everything included. Full details are in our Return Policy, but honestly — just drop us a message and we'll sort it out.

It happens, and it's never your problem to solve. Head over to our contact us page for Block Replacement, let us know what's missing in the comment section, and we'll get the right pieces shipped out to you — fast. No need to put your build on hold.

Absolutely. You can reach our team anytime at support@blocksracer.com — we're available 24/7 and happy to help talk you through any tricky sections.

You can also jump into our Discord community, where fellow builders are usually more than happy to share tips, photos, and moral support.